It was a typical day at Bright Smiles of Tulsa – the morning began as usual with Dr. Engelbrecht’s staff reading and responding to email received the night before. The Dental Practice uses third party delivery services for shipping packages and often receives delivery status emails that contain a subject line: “Problem Shipment Delivery” that includes the tracking number and an attachment. This morning was no different.
Unaware that cyber hackers attempt to infiltrate viruses into a data network using a fake email that appears to come from someone you do business with, the staff member opened it. The ransomware/cryptolocker virus took over, immediately shut down the network, and demanded a ransom payment.
But instead of paying the ransom, Dr. Engelbrecht called Titan Data Services, his data back up and recovery vendor who backs up the Dental Practice’s network and data daily, and stores it offsite. Titan’s experts immediately went to work with his IT staff and restored the network and files, all in one day.
Dr. Michael Engelbrecht and his staff share a commitment to excellence and strive to stay ahead of the latest advancements in the dental industry. And that includes maintaining a trusted partnership with Titan Data Services.
Organization
Bright Smiles of Tulsa
Tulsa, OK
Problem
Ransomware / Cryptolocker Attack
Solution
Titan Data Backup & Recovery Services
Results
- Full recovery
- Minimized downtime
- Network restoration in less than 24 hrs.
- Data restoration with no compromised records
- Added virus protection
- Awareness training of staff to minimize future attacks